UserTold.ai

UserTold helps product teams, founders, and UX researchers understand users through AI-led interviews and usability tests inside their product. Explore customer needs, validate concepts, investigate onboarding friction, and understand why people choose, use, or leave a product.

Run customer discovery interviews, explore the circumstances behind a purchase or switch, test a concept, observe everyday workflows, or ask participants to try a task. The AI interviewer asks follow-up questions based on what people say, helping clarify vague answers and uncover the reasons behind their choices.

Give the interviewer context about your product and research goals in project and study settings. Set up different studies for different pages or audiences, with one website installation, or invite participants through a direct interview link. Teams bring their own participants; UserTold handles the interview experience and research workflow.

Keep the evidence behind each finding within reach. Review interview transcripts, recordings, and page context to understand what participants said and what happened. Follow source references, compare supporting and conflicting evidence, and keep uncertainty visible before deciding what to change.

Turn research into product work without losing that context. Maintain findings, inspect the evidence behind an improvement, and explicitly send approved work to your project's configured GitHub or Linear destination. Your team can review the research behind an issue instead of relying on an isolated summary.

Use UserTold through its web app or connect AI assistants through MCP to plan studies, inspect interviews, review findings, and prepare evidence-backed improvements. It gives teams and coding agents a shared way to move from research questions to source-linked product decisions.

Use it for discovery as well as specific questions: what customers need, whether an idea makes sense, where a task becomes difficult, and what deserves a closer look.

Run AI-led user interviews and usability tests inside your product. Understand customer needs, validate ideas, and uncover friction with adaptive follow-up questions. Review findings linked to quotes, recordings, and page context, then send approved work to GitHub or Linear. Use the web app or MCP.