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Userback

Userback helps product teams collect, understand, and act on user feedback 10x faster. Widgets, in-app surveys, session replays, and feature portals.

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from$29/mth, or FreeFree planFree trialAustralia
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Overview

Short description

Userback is a user feedback management tool designed to help product teams collect, understand, and act on user feedback more efficiently. It offers features like in-app feedback widgets, session replays, surveys, and a public feature portal to streamline the feedback process and enhance product dev

Sources behind this listingSee source links, recorded dates and owner corrections.

Observed facts come from public pages. Founder-edited facts are supplied by the verified owner. AI-inferred facts are model interpretations; derived facts are calculated from other data. A source link lets you check the current page. It does not guarantee the fact is still current.

Dates show when a record was saved. Some older records use the listing’s update date; they are not proof of a fresh check. Missing source records are shown explicitly.

TaglineUserback helps product teams collect, understand, and act on user feedback 10x faster. Widgets, in-app surveys, session replays, and feature portals.
Founder-editedDate not recordedSource link unavailable
DescriptionUserback helps product teams collect, understand, and act on user feedback 10x faster. Widgets, in-app surveys, session replays, and feature portals.
Founder-editedDate not recordedSource link unavailable
Starting price$29/mth, or Free
Founder-editedDate not recordedSource link unavailable
Free planYes
Founder-editedDate not recordedSource link unavailable
Free trialYes
Founder-editedDate not recordedSource link unavailable
Pricing modelfreemium
AI-inferredRecorded Source: userback.io
IntegrationsAsana, ClickUp, Discord, GitHub, GitLab, HubSpot, Intercom, Jira
Founder-editedDate not recordedSource link unavailable
Company locationAustralia
Founder-editedDate not recordedSource link unavailable
Plan: Free ForeverFree
AI-inferredRecorded Source: userback.io
Plan: Team$39/mo
AI-inferredRecorded Source: userback.io
Plan: Business$99/mo
AI-inferredRecorded Source: userback.io
Plan: Business Plus$199/mo
AI-inferredRecorded Source: userback.io
Plan: EnterpriseCustom
AI-inferredRecorded Source: userback.io
SummaryUserback is a user feedback management tool designed to help product teams collect, understand, and act on user feedback more efficiently. It offers features like in-app feedbac...
Founder-editedDate not recordedSource link unavailable

Pricing

Pricing recorded 7 September 2026Pricing page
Free Forever
Free
seats
2
projects
2
feedback availability
7 days
  • Collect and manage feedback in up to 2 different projects.
  • Capture unlimited feedback with Userback's widget or browser extension.
  • Access feedback in your account for up to 7 days.
Team
$39/mo
$29/mo billed yearly
Per seat
seats
5
projects
5
  • Collect and manage feedback in up to 5 different projects.
  • Access feedback in your account without time limits.
  • Connect with popular tools, including 2-way sync with Jira and ClickUp.
Business
$99/mo
$79/mo billed yearly
Per seat
seats
unlimited
projects
25
  • Access AI-powered features to identify patterns, measure feedback sentiment.
  • Save time with powerful automation settings like auto-assign and auto-replies.
  • Capture session replays to help troubleshoot and resolve issues faster.
Business Plus
$199/mo
$159/mo billed yearly
Per seat
seats
unlimited
projects
50
  • Capture real-time user feedback and bug reports from your mobile applications.
  • Mask sensitive information in feedback, screenshots, and session recordings.
  • Integrate seamlessly with Intercom and Zendesk.
Enterprise
Custom
projects
unlimited
  • Tailored onboarding, dedicated support, and enterprise-grade security.
  • Custom terms & invoice payment.
  • Priority support with dedicated Slack channel.
Enterprise tierStartup discountEducation or nonprofit discountFree tier: 2 feedback projects, unlimited feedback, 7-day feedback availability.

Key Features

  • Feedback Widget
  • Surveys
  • Session Replay
  • Ideas Portal
  • Integrations

Who Is It For

Best for

Product teams seeking to improve their user feedback collection and management processes.

–Not for

Teams looking for a comprehensive customer relationship management (CRM) solution or those who do not require user feedback tools.

Strengths & Weaknesses

Strengths
Easy to useAI features that actually helpGenerous free planDeep feature setFrequent updates
Weaknesses
No self-hosting optionNo offline mode

Classification

Competitors
UsersnapMarker.ioBugherd

Alternatives to Userback

See all alternatives to Userback

Community

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How we sourced this: Observed fields () were crawled from https://userback.io/ when recorded. Source links and dates are available above. AI-inferred fields () were generated by gpt-4o-mini and are always labelled, never presented as measured fact. Founder-edited fields () have been corrected by the verified owner. Last updated: 10 September 2026. Site availability checked: 6 September 2026.