DobroDesk
AI customer support with shared inboxes, configured actions and human handoff, without per-seat fees.
Overview
DobroDesk is a customer support workspace for email, website chat and support inside your app. Teams route conversations to shared inboxes, assign an owner and keep customer context, attachments and private notes together. AI uses approved knowledge to draft replies for review or send routine answers when configured rules and checks allow. Sensitive or uncertain requests stay with a person.
Configured actions can guide a customer from a question to a confirmed booking, retrieve permitted order context or complete another connected workflow. A teammate can continue the same conversation with its history intact. Recent inbox updates improve conversation loading and switching.
Mobile SDK 0.2.0 is published for iOS, Android, Flutter, React Native, Capacitor and NativeScript. It brings the customer support experience into your app.
The base price is EUR 19 per month for 300 accepted support conversations, unlimited teammates, AI and 3 active automations. Each started package of 1,000 additional accepted conversations costs EUR 24. A public Help Center is a separate EUR 19 per site per month add-on. Outlook is available. Gmail integration is coming soon.
DobroDesk combines email, website chat and in-app support with shared inboxes, customer context, controlled AI and configured actions. Answer, complete a booking or hand off to a person without losing the conversation.
Sources behind this listingSee source links, recorded dates and owner corrections.
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- TaglineAI customer support with shared inboxes, configured actions and human handoff, without per-seat fees.
- Founder-editedDate not recordedSource link unavailable
- DescriptionDobroDesk is a customer support workspace for email, website chat and support inside your app. Teams route conversations to shared inboxes, assign an owner and keep customer con...
- Founder-editedDate not recordedSource link unavailable
- Starting price€15/month
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- Free planNo
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- Free trialYes
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- Pricing modelusage
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- IntegrationsHubSpot, Stripe, Calendly, Google Calendar
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- PlatformsWeb, API
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- Open sourceNo
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- Company locationEstonia
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- Founded2025
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- Headquarters countryEE
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- Headquarters cityTallinn
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- Team size2_5
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- Funding stagebootstrapped
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- Plan: Base€19/mo
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- SummaryDobroDesk combines email, website chat and in-app support with shared inboxes, customer context, controlled AI and configured actions. Answer, complete a booking or hand off to ...
- Founder-editedDate not recordedSource link unavailable
Pricing
- 300 accepted conversations per month
- Unlimited teammates
- AI replies and drafts
- 3 active automations
- EUR 24 per started 1,000 extra conversations
Key Features
- One Inbox for support email and website chat.
- Route conversations to Inboxes and assign clear owners.
- Keep customer and company context, attachments and private notes with each conversation.
- Ground AI drafts in approved knowledge with human review.
- Send approved answers automatically when rules and checks pass.
- Usage-based pricing includes every teammate.
- Connect trusted tools through API access and signed webhooks.
- Three active automations and unlimited teammates included at EUR 19/month.
- Embed in-app customer support with SDK 0.2.0 for iOS, Android, Flutter, React Native, Capacitor and NativeScript.
- Guide configured bookings from service and time selection to customer confirmation and human handoff.
Who Is It For
Support teams needing email, website and in-app conversations, controlled AI, customer context and usage pricing without per-seat fees.
Teams requiring self-hosting, a native operator app or a fully mature social-channel suite. Mobile SDKs embed customer support in your own app.
Strengths & Weaknesses
Recent updates
Dates are the source's own. Release and feed entries come straight from DobroDesk's GitHub or changelog; Founder entries are posted by the verified owner.
Alternatives to DobroDesk
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